Terms of Use

TERMS OF USE
OWNERSHIP – LEGAL INFORMATION

This website “www.bumbba.com” (the “Website”) is owned by NUBBA SPACES, S.L., commercially known as “Bumbba” (“Bumbba” or “we”), a company duly incorporated under Spanish law, with registered office at C/Llauder, 7 1º 3ª (08003 BARCELONA), VAT ID B-67834101, and registered with the Mercantile Registry of Tarragona under Volume 3086, Folio 88, Sheet T-53119, Entry 1.
You can contact us at hello@bumbba.com.

PURPOSE

The purpose of this Website is the online sale of Bumbba products to end consumers for domestic use. If you are a professional or company, please contact us at hello@bumbba.com.

ACCEPTANCE AND ENTIRE AGREEMENT

Access to and use of our Website, including all its information, services, and content, is subject to applicable regulations and the provisions stated in these terms and policies.
Users of this Website (“User(s)”) acknowledge and agree that they have read and understood the Terms of Use and Sale, as well as the Privacy and Cookies Policies. By using our Website, the User expressly accepts and agrees to comply with them where applicable.
The illegality, invalidity or unenforceability of any part of these terms and policies will not affect the validity of the remaining provisions. Any such provision shall be replaced or supplemented by another lawful clause that best serves its original purpose. The parties waive any claim for damages arising from this circumstance.

MODIFICATIONS

Bumbba reserves the right to modify the Website’s terms and policies. Therefore, Users are encouraged to review them regularly. These modifications will not apply retroactively to already completed transactions, only to future ones.
If the Website terms and policies are modified, Bumbba will make every effort to inform Users so they can comply with or choose to stop using the Website and cancel their registered account. Continued use of the Website after changes are made constitutes acceptance of the new terms.
In the event of a conflict between current and previous versions of these terms, the current version shall prevail unless otherwise stated.

REGISTRATION AND ACCESS

Registration is not required to visit the Website. However, Users must register to place an order. Only adults residing in Spain, excluding the Canary Islands, Ceuta, and Melilla, may register. To complete registration, Users must provide accurate and truthful information, maintain confidentiality of their unique and non-transferable user account, and keep their data up to date.

USE OF THE WEBSITE

The User agrees to comply with these Terms.
Users are fully responsible for accessing and correctly using the Website and its content in accordance with the law, good faith, good customs, and public order.
Users must not use the Website’s content for illegal purposes or in ways that may damage, disable, or impair the Website or its content/services. Bumbba reserves the right to remove from its records any User who misuses the Website or breaches these terms, without prior notice.
Users must inform Bumbba immediately if their account is used by a third party without authorization.

DISCLAIMER OF LIABILITY

Bumbba may temporarily suspend Website services for technical, security, or maintenance reasons without entitling Users to compensation.
We may change or discontinue services without notice and are not responsible for the resulting unavailability.
If our Website contains links to other websites, Bumbba exercises no control over their content and assumes no responsibility for them. These links do not imply any affiliation or partnership.

INTELLECTUAL AND INDUSTRIAL PROPERTY

Bumbba, either as owner or licensee, holds all intellectual and industrial property rights over this Website and its contents (e.g. images, audio, video, software, texts, logos, color schemes, design...).
Reproduction, distribution, and public communication of the content, including via availability in whole or in part, in any medium or by any technical means, without Bumbba’s authorization, is expressly prohibited.
Users must respect Bumbba’s intellectual property and refrain from deleting or tampering with any security or protection systems on the Website.

APPLICABLE LAW AND JURISDICTION

The relationship between Bumbba and the User shall be governed by current Spanish law. Any dispute will be submitted to the Courts and Tribunals of Barcelona (Spain).
Users may also access the European Commission’s online dispute resolution platform for cross-border online transactions at: http://ec.europa.eu/consumers/odr/.

PRODUCTS AND PHOTOGRAPHS

Products are for domestic use only. Bumbba accepts no liability for use outside their intended purpose.
Images and descriptions are provided for illustrative purposes and do not guarantee exact likeness to the actual product.

PURCHASE PROCESS

After selecting products, Users will see a “Shopping Cart” with purchase details. To complete the order, Users must register or log in (or continue as a guest).
They will then choose a payment method. For any issues during purchase, Users should contact Bumbba using the available channels.

ORDERS

Order confirmation by the User constitutes a contractual purchase offer. It becomes binding once Bumbba confirms it via email and provides a receipt.
Bumbba may reject orders, notifying the User within 3 business days. If no replacement order is made, any amount paid will be refunded.

PRODUCT PRICING

Prices are listed in euros and include applicable taxes.
If a pricing error is identified, Bumbba will notify the User for confirmation or cancellation of the order.
All applicable fees, such as shipping, will be displayed during the checkout process.

PAYMENTS

Users confirm they are authorized to use their selected payment method and release Bumbba from liability for unauthorized use.
Declined payments will result in automatic order cancellation.
Delivery may be canceled in case of payment issues. A free second delivery will be scheduled; additional attempts may incur extra costs.
By purchasing, Users accept the terms of the selected payment provider, including:

Credit Card (via Shopify): Handled by bank POS.
PayPal: PayPal’s terms and privacy policy.
AmazonPay / Apple Pay / Sequra: Each subject to their own terms and policies.

Bank Transfer Payments

Orders made by bank transfer will be held until confirmation. If payment is not received in time, the order will be cancelled.
Users must ensure correct details when making a transfer, including references or concepts provided by Bumbba. In case of error, the order will be cancelled.

INVOICING

To request an invoice, contact Customer Service at +34 900 670 182 or hello@bumbba.com.

DISCOUNTS AND VOUCHERS

Discounts must be used within their validity period and conditions.
They cannot be refunded, accumulated, or transferred.
Vouchers must be used in one purchase; unused balances will be forfeited. If the order exceeds the voucher amount, Users must pay the difference.

PRODUCT AVAILABILITY

Product availability is subject to stock. There may be slight delays in stock updates on the Website. Bumbba will notify Users of any discrepancies.

SHIPPING POLICY

Destinations and Timelines

Shipments are limited to EU countries. Timelines are business days (Mon-Fri) and vary by product, quantity, and destination (typically 1-7 days).
Bumbba may adjust timelines without prior notice and does not deliver to P.O. boxes. Estimated delivery times are indicated during checkout.
Delays outside Bumbba’s control may occur.

Delays and Cancellations

Orders may be canceled if not delivered within 30 calendar days due to Bumbba’s fault.
Absence at delivery address is not valid cause for cancellation. Users must follow delivery instructions from Bumbba or the courier.
Bumbba is not liable for damage due to delivery delays caused by User absence.
Orders stored due to non-delivery (e.g. absence, payment failure, etc.) will be held for up to 3 months before cancellation and forfeiture of any payments made.
Repeated deliveries may incur storage or delivery fees.

Delivery Limitations

Users must inform Bumbba of any architectural or structural barriers that may hinder delivery.

RETURN POLICY (WITHDRAWAL)

Period

Where applicable, Users may cancel purchases within 14 calendar days of receiving the product.

Process

Users must notify Bumbba’s Customer Service before the withdrawal period expires and provide required documentation (e.g. product photos, invoice, etc.).
Optionally, they may use the withdrawal form provided by the OCU (link to be inserted).

Financed Purchases

Users are solely responsible for financing agreements made with third-party institutions. Bumbba is not involved in or liable for such agreements.

PRODUCT WARRANTY

Legal Warranty

Products have a 3-year legal warranty as of December 1, 2024.

Defective Products

Users must notify Bumbba via the withdrawal process.
Warranty covers manufacturing defects only, excluding:

Inappropriate use or care;
Use of unsuitable cleaning products;
Non-domestic use;
Improper storage;
Water, humidity, fire damage, etc.;
Stains caused by the User.

Claims must include proof of purchase and at least two photos.
The product will be deemed compliant if it matches the description and expected use unless otherwise agreed.

FORCE MAJEURE

Bumbba will not be liable for delays or failure to perform due to force majeure, including natural disasters, strikes, public authority restrictions, etc.
If force majeure persists for more than 30 days, either party may cancel the affected transaction.

CONTACT

For any inquiries, Users may contact us via:

Email: hello@bumbba.com
Phone: +34 900 670 182
Mail: C/Llauder, 7 1º 3ª (08003 BARCELONA)
Website contact form